Principles of Communication

Approved by CPD

When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require.

 

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

 

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

 

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

 

This course contains 7 modules:

Module 1 - Reasons People Communicate

Module 2 - Ways of Communicating

Module 3 - Identifying Communication Barriers

Module 4 - Reducing Communication Barriers

Module 5 - Checking Understanding

Module 6 - Getting Help With Communication Issues

Module 7 - Confidentiality

Recommended System Requirements:

  • Up to date Website Browser (Chrome, Firefox & Safari work best)

  • Up to date video drivers

  • 1GB Ram

  • 3MBps download Broadband minimum

Course Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account for loading time or thinking time for questions).

Our IIRSM/CPD/RoSPA/IATP/IFE approved courses are owned by VideoTile Learning Ltd and distributed under licence.